Monday, February 20, 2006

Six clicks of separation: Maps speed online home search

Part 1: What map trends mean for real estate business
Monday, February 20, 2006

By Janis Mara
Inman News
Ian Pilling Ian Pilling, MapQuest Business Solutions

Editor's note: Mapping has quickly become an essential part of real estate Web sites as map-based searching offers a more streamlined, interactive way of looking for homes. Brokers and agents are still sorting out how to incorporate maps into their Web sites and turn them into a lead-generating tool. In this three-part series, we go beyond the buzz to uncover what mapping can do for real estate business.

When Ian Pilling was searching for a home with his wife three years ago, the couple would drop off their toddlers with the grandparents on Sunday and hit the road, racing to see all the properties on their list within a three-hour time window.

Pilling says he would have been able to get a lot more out of those three hours if today's mapping technology had been available.

"You can only devote a portion of the weekend to your house search," said MapQuest's Business Solutions marketing manager. "Mapping technology can help you quickly find houses with your criteria in the neighborhoods you want. And you can create an itinerary that takes you from your house to your agent's place and the six houses you want to see."

Many options exist for consumers searching online for real estate and a number of companies offer a map-based interface for searching for-sale homes. Map-based searching offers a more streamlined way of looking for homes in which the consumer doesn't have to go through screen after screen to find out location-related information.

According to Pilling, it's a "six clicks of separation" thing.

"When you visit most real estate Web sites, it takes six clicks to view a property," Pilling said. "We (MapQuest) counted the clicks. You go to the site, put in your ZIP code, click 'Go.' Then the next screen comes up, and so on. When a home finally comes up, you still don't know if it's in the neighborhood you like."

This mode doesn't support the well-known real estate aphorism, "location, location, location," according to Pilling.

"Map-based search gives you location right up with the other criteria such as number of bedrooms," Pilling said.

An example of the kind of approach Pilling advocates is the Web site of Roger Fazendin Realtors. The first thing that visitors see on the site is a colorful map of a section of Minnesota.

A graphic of a yellow house appears in every part of the map where a home is for sale. Mousing over the graphic brings up a thumbnail photo and description, and clicking on the thumbnail brings up more information.

If the home buyer is interested in a different area of the state, he or she can quickly change what sector is represented. A smaller map of the entire state appears to the right, and the home buyer can move a small square on that map until it's positioned in the right area. After a couple of seconds, the larger map adjusts to represent that area.

"Once real estate firms have their online presence to help people search for real estate the way they want to, it's a matter of further differentiating yourself by presenting more information visually," Pilling said.

Another site, Mightymap.com, focuses exclusively on New York City.

Within Manhattan, Brooklyn, the Bronx, Queens and Staten Island, the site has links to some 40 micro-neighborhoods, such as Times Square and the Upper East Side. Co-ops, condominiums and all kinds of buildings are tracked, represented on the map by dollar signs. (Red dollar signs are condos; all others are black.)

When the visitor clicks on a dollar sign, the address flashes up on the screen, a closeup of the neighborhood appears in the map and a box appears in the lower right-hand corner with information on the property such as the building class and the year built.

"What Mighty Map is about is not searching for a home but getting good independent research tools," said Jonas Rudofsky, chief executive officer and founder of the company. Rudofsky has 14 years' experience in the field as a commercial real estate broker and real estate developer.

Click here to see a video interview with Mighty Map's Rudofsky.

"When someone calls you up and says, 'I got a great apartment in such and such a place,' you can go right to a particular block on our map and see the property relative to a subway station, relative to where you work," Rudofsky said.

"You can go right to a particular block and look at sales prices on the map both for houses and condominiums," the CEO said.

"You can look at who owns the building. The zoning of the property. The shape of the property. How far you are from various attractions," Rudofsky said. "It's being able to check the legitimacy of what someone tells you."

Information offered includes the occupants of the buildings, any tax or building violations, "everything registered to the parcel," Rudofsky said.

One special feature on the main page, Power Lists, offers a mind-boggling assortment of information including the 10 apartment buildings with the most residential units, the 25 largest floor plates, the 50 oldest buildings and the 10 buildings with the largest number of floors.

"Given that buying a home is probably the largest purchase most people in this country make, decision support is important to the seller and the buyer," Rudofsky said.

Online travel gets personal

A Tripadvisor.com user posted a picture of himself posing in the bathroom of his London hotel room. Despite how that might sound, there's nothing dirty about it, unless you count the fact that in the picture he's filling up a bucket with water to help him flush the toilet. See, in his review of the Garden View Hotel, the user from Barcelona says that the toilet wouldn't flush without pouring a bucket of water on top to get the plumbing moving.

There are thousands of candid pictures like this available online, as even the most established online travel sites are harnessing the Web's collaborative potential to enhance their offerings. The member of Barcelona-based Tripadvisor and his hotel bathroom photos are just a few of the millions of similar contributions. Never before have prospective travelers had an opportunity to look this candidly into potential travel destinations.

User-generated content has exploded over the Internet, and, from blogs to Wikis to My Space, real-life user commentary is trumping established media and brands. A few years ago, there was talk of the death of traditional travel agents, as people around the globe clicked their way to e-tickets at online travel-agent sites, like Orbitz and Expedia. Now the established travel guide sites are under attack, as are hotel, restaurant and resort-sponsored Web sites. Travelers have taken to the Web and are now providing real-time, illustrated, no-holds-barred travel guides.

Get the full story at Forbes

Friday, February 17, 2006

Marketing Travel

Analyst: Expedia has to reinvent itself
"Expeda has realized that to succeed and grow it has to essentially reinvent itself," wrote analyst Aaron Kessler in a research report. "These challenges are forcing Expedia to substantially increase spending throughout 2006 and thus cutting deep into profitability." more...

Expedia plans to continue investments during 2006
Speaking during a conference call to discuss the company's fourth-quarter results, President and CEO Dara Khosrowshahi said it was worth increasing Expedia's investments in the areas last year because they are key to the company's growth. more...

Expedia has a conversion problem
During its Wednesday's conference call, Expedia officials conceded that while 75% of the online audience researching an upcoming trip stops by one of Expedia's online properties, just 5% of all online transactions ultimately get booked through the company. more...

Kayak.com hires 'marketing guru'
Kayak.com's "Dream Team" of Travel adds another player to its all-star roster by appointing Brandweek 2005's Marketer of the Year winner Dean Harris, 55, as Chief Marketing Officer. more...

Thursday, February 16, 2006

Local Search, Yellow Pages To Reach $13 Billion By 2010

by Shankar Gupta, Thursday, Feb 16, 2006 6:00 AM EST
GROWTH IN TRADITIONAL LOCAL ADVERTISING--INCLUDING classifieds and print Yellow Pages--will be flat or negative in the coming five years, but advertising in the online version of the same media will grow significantly, according to a new forecast by the Kelsey Group.

The group is predicting that local search, including online Yellow Pages, will grow 30.5 percent, to $13 billion in 2010. Interactive classifieds are projected to grow 7.9 percent per year to reach $21.1 billion in that same time, from $14.4 billion in 2005. Print Yellow Pages revenues will grow by just 1.5 percent to $28.4 billion, while global offline classifieds will drop by .2 percent to $78.5 billion, by 2010.

"The traditional products, the newspaper classifieds, and print Yellow Pages are going to see flat or negative growth, and negative growth in the case of classifieds," said Kelsey Group Analyst Greg Sterling. "We're going to see a trend towards more performance media, where value is proven and self-evident to the advertiser, and that's the influence of Internet on traditional marketing."

Kelsey also predicted very high annual growth for pay-per-call: 130 percent annually, reaching $3.7 billion in 2010, from $57 million in 2005. Sterling said that the product would likely begin to appear in print publications as well as online--such as the recently announced deal between pay-per-call firm Jambo and LA Weekly. "It's interesting to a broad cross-section of advertisers," he said. "I think that we're going to see pay-per-call in the newspapers. I think we'll see it as a way to retain advertisers."

According to Sterling, traditional publishers can protect their revenue streams by embracing the trend toward online and performance-based advertising. "There's some sort of defensive and offensive measures that newspapers can take, to retain advertisers: Bundling their products online and off, adding free listings with some kind of up-sells, performance-based products as opposed to the flat-fee products," he said.

Sterling also noted that the growth in online classifieds may not be fully represented by growth in revenues, since many online classifieds services are available free of charge. "The big trends are continued robust online growth, although that doesn't always translate into revenues, like in the case of classifieds," he said.

Wednesday, February 15, 2006

SideStep Set To Boost Amazon's Travel Store

CHICAGO - Travel search engine SideStep potentially may jump from drawing 4.7 million unique visitors per month to being seen by more than 39 million people monthly now that it is the travel search engine for Amazon.com's travel store. The meta search site also is launching in the United Kingdom and Ireland.

SideStep began delivering travel results for Amazon on Jan. 3. Hotwire.com previously anchored the travel store.

SideStep's Anthony Rodio, vp-product management, hailed the trend as one that combines two customer-centric companies, while Rob Solomon, president and CEO of the meta search company, noted during a Tuesday press conference that consumers are gravitating to buying directly from travel providers. SideStep filters travel-search results according to attributes that consumers select, and sends them directly to the travel providers' Web site for purchase. SideStep makes money on negotiated acquisition fees paid by the travel provider and on advertising links appearing on its site. Ads from SideStep clients don't appear on Amazon's site, but the partnership at least does give the company breadth of distribution, which it lacked.

SideStep also brought its services across the pond where the European travel market is more fragmented. The U.K. consumer typically checks five to six Web sites before booking, compared with Americans who on average search three.

"Our travel search model has proven to be extremely successful in the United States and international growth is the next logical step," said Solomon.

U.S. online travel bookings are expected to grow to $94 billion by 2007 from $65 billion last year, per market research firm PhoCusWright. Online transactions are projected to comprise 55% of all travel buys by 2007, compared with 42% last year.

Nicol to 'bring out the soul' of MSN

<exerpt>
Nicol said he is planning a big public launch for the new MSN later this year but expects to roll out some sections and features earlier, like a new travel section, which will come within the next few weeks.
 
"We'll announce a new travel section where we go from what has been essentially a booking page to something more expansive with research and lots of user-generated content throughout the network," he said. "Later on, we will expand it to offer the ability to upload photos to our user base and more video content, including user-created video," he said.
</exerpt>

Trip Advisor Debuts Banner Ads

Wednesday, Feb 15, 2006 6:01 AM EST
STARTING TODAY, EXPEDIA'S TRIP ADVISOR will, for the first time, run graphic banner ads on its site. The Travel Ad Network will represent the company.

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