Friday, May 19, 2006

Next Wave of Camera-Wielding Tourists Is From China

Ryan Pyle for The New York Times

Middle-class tourists from China, like this audience at a transvestite cabaret show in Bangkok early this month, are becoming more numerous.

Published: May 17, 2006

BANGKOK — The way it began, with a buffet laid out on deck and "Moon River" oozing from the loudspeakers, it could have been just about any Bangkok sundown cruise.

But this one was unmistakably different. Before the boat even left the dock the food disappeared, right down to the last slice of watermelon — a Chinese favorite. Then the Western musical standards were quickly replaced with recent Chinese hits. And within minutes the passengers, all of whom were Chinese, were singing along.

Any doubts that this was a new day in Thai tourism were put aside as the ship set off down the Chao Phraya River under an exploding sunset. Every few minutes, when it encountered another boat laden with Chinese tourists — and there were many — the passengers hailed one another back and forth cheerfully, in their own language, of course.

For the first time in history, large numbers of Chinese are leaving their country as tourists, resulting in an unparalleled explosion in Chinese travel. If current projections are met, the global tourism industry will be undergoing a crash course in everything Chinese to accommodate the needs of what promises to be the greatest wave of international travelers ever.

As usual when something goes over big in China, the numbers are staggering. In 1995, only 4.5 million Chinese traveled overseas. By 2005 that figure had increased to 31 million, and if expectations for future growth are met or approached, even that gargantuan growth will be quickly dwarfed. Chinese and international travel industry experts forecast that at least 50 million Chinese tourists will travel overseas annually by 2010, and 100 million by 2020.

In 2004, the last year for which there is complete information, 61.7 million Americans traveled abroad.

"They are latecomers on the tourism scene, but they have come on in a big way," said Xu Jing, the Madrid-based director of Asia and Pacific affairs at the World Tourism Organization, an agency of the United Nations. "The growth in Chinese outbound travel in the last five years has been the highest in the world — in the range of 37 or 38 percent a year."

The last nation to burst on the world travel scene with similar speed and force was Japan, which was enjoying an explosion of prosperity in the 1980's. Suddenly Japanese could be seen everywhere, especially groups of middle-aged tourists wearing caps and brandishing the latest camera gear, and led, inevitably, by a Japanese tour guide hoisting a flag so that people would not get lost.

The industry responded by placing Japanese-style slippers and bathrobes in hotel rooms, along with Japanese-language television channels. Japanese-speaking staff members also became de rigueur at hotels and fashionable shops. All that for roughly 17 million overseas visits.

As recently as the late 1980's, all but a select few Chinese were expressly forbidden to travel overseas. But by 2003, China's overseas travelers had already surpassed Japan's, placing the country squarely among the world's leaders. Ultimately, travel experts say, the Chinese impact on world tourism stands to be even bigger.

The six most popular destinations for the Chinese are Japan, Vietnam, South Korea, Russia, Thailand and the United States. Already, patterns that took years to develop during the Japanese wave are falling rapidly into place in many of those countries, with hotels, restaurants, airports and shops beginning to cater to their needs with special Chinese-language services, bank A.T.M.'s and menus adapted to Chinese tastes.

As fast as this growth is, though, some in the Chinese travel industry warn that the world is not adapting fast enough. "China is the latest and greatest market, but if other countries don't take cultural differences into account it will hinder our joint efforts to develop it," said Wang Ping, president of the Chinese Chamber of Tourism Commerce.

Ms. Wang said that while Europe was adjusting rapidly to Chinese needs, North America was not, and hotels and other places frequented by tourists failed to provide Chinese-language aids, or food or something so simple as hot water in rooms for tea.

By no means is all of the adjustment on the side of the receiving nations. Chinese tourists have been fined heavily in France recently for arriving with counterfeit luxury goods, like fake Louis-Vuitton handbags.

In Shanghai and other cities, travel agencies post people at airports warning Chinese travelers about penalties for importing fakes and imparting advice on etiquette in the West. "Don't pick teeth, touch your belt, pull at your pants or take off your shoes in public," reads one common brochure. "Don't point fingers at people you're talking to, and don't put your hands on others' shoulders."

The travel publishing industry, too, is racing to cater to the needs of huge waves of novice Chinese travelers, translating existing guides into the language or producing original material.

Next month Lonely Planet, a leader in the effort so far, will produce the first four of what it expects to be many Chinese-language guidebooks. The initial titles cover Germany, Britain, Europe and Australia, with guides covering the United States, Canada and Southeast Asia due soon afterward.

"In 1998, there wasn't one travel guidebook," said Cai Jinghui, the China representative for Lonely Planet. "Nowadays traveling abroad is very common, especially to Southeast Asia. For Chinese, going to Thailand is no different from going to Yunnan."

More than a simple reflection of commercial opportunity, the appearance of Chinese-language guides from companies like Lonely Planet and Michelin reflects a shift in the makeup of the Chinese tourist population, which includes growing numbers of people of modest incomes who are going abroad for the first time.

Such travelers predominated on the Bangkok sundown cruise, where Zhou Jingjian, 51, a power company employee from Shandong Province on a company trip, confidently but misleadingly lectured his traveling colleagues on geography. "This river divides Thailand and Vietnam," Mr. Zhou was heard to say. "That side is Vietnam. This side is Thailand." The two countries are not adjacent.

Thursday, May 18, 2006

The Kings Cannon

Drowned Cannon
Picture: Courtesy Rod Mather|

Drowned Cannon

Researchers who discovered four shipwrecks off the shore of Rhode Island discovered a cannon much like this one, from another Revolutionary War-era ship found nearby. The British broad arrow and the royal insignia of George II are visible.

Rainbow Bridge

More on Hawaii

Mark Twain's Hawaii

Ting-Li Wang/The New York Times

At the end of Chain of Craters Road, looking for volcanic activity.

Published: May 14, 2006

LIKE any paradise, Hawaii walks the fine line between blissful and boring. David Lodge noted this in his satirical novel "Paradise News," imagining the predicament of tourists in fanny packs walking up and down the sidewalks of Waikiki like heavenly pilgrims with no place left to go. They seem contented, but a half-formed question lingers in their eyes:

Skip to next paragraph
Ting-Li Wang/The New York Times

Puuhonua o Honaunau National Historical Park, called the City of Refuge.

"Well, this is nice, but is this all there is? Is this it?"

Actually, it's not. Hawaii's blandly sunny face hides a turbulent history, an extra dimension of sadness and beauty. This is what separates Hawaii from the beach-and-beer nowheres like Fort Lauderdale and Cancún: a complicated soul.

Finding it means getting out of Waikiki, peeling back layers to uncover the stories behind the scenery. It means having the right guide, a writer to annotate the loveliness.

Hawaii has seen its share of famous storytellers. Robert Louis Stevenson, Jack London and Herman Melville passed through on their way to other frontiers. But what little they wrote about Hawaii was fictionalized, heavily metaphorical and is now mostly forgotten. James Michener, on the other hand, wrote way too much: His 1959 novel "Hawaii" covers nearly the whole thing, from the volcanoes to the missionaries, a span of 40 million years, or maybe pages, it's hard to tell. ("And then one day," one typically fizzy passage goes, "at the northwest end of the subocean rupture, an eruption of liquid rock occurred that was different from any others.")

That book is a brick, and so is the movie, even if it does have Julie Andrews, that pearly shell, playing a missionary's wife. Neither is what you want if you're looking for something to enrich your visit.

What you want is Mark Twain.

Twain spent four months in the islands in 1866, when he was 31 and working on becoming famous. His 25 letters from the Sandwich Islands, written on assignment for The Sacramento Union, are still fresh and rudely funny after almost a century and a half — a foretaste of genius and the best travel writing about Hawaii, my home state, I have ever read.

Twain's Hawaii teemed with ship captains, whalers, missionaries, mosquitoes, fragrant thickets of flowers and thousands of cats. France, Britain and the United States were competing for influence, making the usual colonial mischief. The population and ancient ways of native Hawaiians, the Kanaka Maoli, were in catastrophic decline, beset by disease and cultural pressures. But Hawaii was still in its sovereign glory, with an elected legislature and a 35-year-old king: stately, plump Kamehameha V, the last of his family dynasty. It was a land of royal pageantry, tropical splendor and a fair amount of squalor.

Determined to "ransack the islands" for his dispatches, Twain rented a horse and rode until he was laid up with saddle sores. He rode by moonlight through a ghostly plain of sand strewn with human bones, the remains of an ancient battlefield. He scaled the summit of Kilauea during an eruption, standing at the crater's edge on a foggy night, his face made crimson by lava-glow. He hiked through misty valleys. He surfed.

You heard right, Huck: America's greatest writer took a wooden surfboard and paddled out to wait, as he had seen naked locals do, "for a particularly prodigious billow to come along," upon which billow he prodigiously wiped out.

"None but natives ever master the art of surf-bathing thoroughly," he wrote.

He also tried swimming with nude native women, but when he got into the surf, they got out.

He might have tasted poi, eaten with the fingers in those days from a communal calabash, but after reading this passage, I suspect not: "Many a different finger goes into the same bowl and many a different kind of dirt and shade and quality of flavor is added to the virtues of its contents. One tall gentleman, with nothing in the world on but a soiled and greasy shirt, thrust in his finger and tested the poi, shook his head, scratched it with the useful finger, made another test, prospected among his hair, caught something and ate it; tested the poi again, wiped the grimy perspiration from his brow with the universal hand, tested again, blew his nose — 'Let's move on, Brown,' said I, and we moved."

That passage is from "Mark Twain's Letters From Hawaii," which along with "Mark Twain in Hawaii: Roughing It in the Sandwich Islands," is the starting point for tracing Twain's footsteps. The trail begins in downtown Honolulu:

"A good part of Honolulu turned out to welcome the steamer," Twain wrote. "It was Sunday morning, and about church time, and we steamed through the narrow channel to the music of six different church bells, which sent their mellow tones far and wide, over hills and valleys, which were peopled by naked, savage, thundering barbarians only 50 years ago!"

In this passage and others, readers should try to forgive Twain's culture-bound ethnic insensitivity and remember that his misanthropy is refreshingly all-inclusive. He also betrays a sympathy for Hawaiians that is pretty enlightened for a white guy from 19th-century Missouri.

LAWRENCE DOWNES is an editorial writer for The Times.

Thursday, May 11, 2006

If you don't find it in the index, look very carefully through the entire catalogue.

I am always doing that which I can not do, in order that I may learn how to do it.
  - Pablo Picasso
If you don't find it in the index, look very carefully through the entire catalogue.
  - Unknown

694 Million People Used the Internet in March 2006

In the recent announcement of the launch of comScore World Metrix, by comScore, they included data representing 694 million people, age 15+, from countries that comprise 99 percent of the global Internet population. This 14 percent of the world's total population in this age group used the Internet worldwide from all locations in March 2006.

The comScore World Metrix includes measurement of the major Asian countries, including China, Japan, India and Korea, which represent nearly 25 percent of the total worldwide online population (or 168.1 million users), and which, in the aggregate, are 11 percent larger than the U.S. (152 million users).

Peter Daboll, president and CEO of comScore Media Metrix, notes that "Today, the online audience in the U.S. represents less than a quarter of Internet users across the globe, versus ten years ago when it accounted for two-thirds of the global audience."

Top 15 Worldwide Online Populations by Country, Among Visitors Age 15+

 

Unique Visitors (000)

Worldwide Total

694,260

United States

152,046

China

 74,727

Japan

 52,100

Germany

 31,813

United Kingdom

 30,190

South Korea

 24,645

France

 23,884

Canada

 18,996

Italy

 16,834

India

 16,713

Brazil

 13,186

Spain

 12,452

Netherlands

 10,969

Russia

10,833

Australia

 9,735

Source: comScore World Metrix, March 2006

Excludes traffic from public computers such as Internet cafe and, access from  mobile phones or PDAs.

The report also shows the top 15 countries ranked by average hours spent online per visitor for March 2006. Israel led the list, with the average user spending 57.5 hours online during the month - twice as much time compared to the average person in the U.S, which did not rank in the top 15 countries.

Average Monthly Hours Online per Unique Visitor in Top 15 Countries (Visitors Age 15+)

 

Avg. Hours per Visitor March 2006

Worldwide

31.3

Israel

57.5

Finland

49.3

South Korea

47.2

Netherlands

43.5

Taiwan, Province of China

43.2

Sweden

41.4

Brazil

41.2

Hong Kong

41.2

Portugal

39.8

Canada

38.4

Germany

37.2

Denmark

36.8

France

36.8

Norway

35.4

Venezuela

35.3

Source: comScore World Metrix, March 2006

Excludes traffic from public computers such as Internet cafe and, access from  mobile phones or PDAs.

And, in a sneak preview of the top 15 media properties worldwide, the release notes that MSN- Microsoft Sites topped the list with 538.6 million global users, while Yahoo! Sites led all global properties in page views with 137.2 billion page views during March.

Mr. Daboll commented, "While the "big three" properties remain consistent among worldwide and U.S. audiences, Wikipedia has emerged as a site that continues to increase in popularity, both globally and in the U.S. ..."

Top 15 Online Properties Worldwide (Visitors Age 15+ March 2006)

 

Unique Visitors (000)

Worldwide Total

694,260

MSN-Microsoft Sites

538,578

Google Sites

495,788

Yahoo! Sites

480,228

eBay

269,690

Time Warner Network

241,525

Amazon Sites

154,640

Wikipedia Sites

131,949

Ask Network

127,377

Adobe Sites

115,774

Lycos, Inc.

109,394

CNET Networks

107,589

Apple Computer, Inc.

98,622

Real.com Network

78,104

Monster Worldwide

74,152

Wanadoo Sites

73,446

Source: comScore World Metrix, March 2006

Excludes traffic from public computers such as Internet cafe and, access from  mobile phones or PDAs.

To find out more about this report, please visit comScore here.

Online Travel | Americas

Google to foster travel communities
Google yesterday unveiled several new applications. One of them, Google/Co-op uses communities to enhance search results. It's capabilities where demonstrated with a travel example. more...
 
"So, how does Google Co-op work and is this Google's foray into community-based searching? For that I spoke with the lead product manager, Shashi Seth. Seth said that yes, indeed, Google Co-op is the search engine's push into community-based searches."

Friday, May 05, 2006

Paolo Boni is president and CEO of VFM Interactive

 
When it Comes to Building an Online Travel Brand, Delivering a Compelling "Show and Tell" of the Travel Experience is Paramount | By Paolo Boni
 

For travel professionals responsible for online marketing, one word defines what is meant by "compelling content" – EXPERIENCE. This was the recurring theme heard loud and clear at a session in which I participated at TIA's TravelCom in New York last month.

The session, "Using Compelling Content to Build Your Online Brand," involved several industry experts, including moderator Gary Sain of Yesawich, Pepperdine, Brown and Russell (YPBR), Jeff DeKorte of AOL Travel, Paul Peddrick, of TIG Global, Scott Ribeiro of Fountainbleau Resorts, and myself, Paolo Boni of VFM Interactive.

The situation is this: broadband has reached mainstream levels with more than 60 percent U.S. household utilization that is transforming how consumers interact online. It was only a few short years ago that flash and rich media were avoided to simplify the shopping path. Today, consumers are hungry for more interactive exchanges online that "show and tell" the "real-life" elements of the travel experience. This is supported by studies show that people retain 20 percent of the information they hear and only 10 percent of the information they read – but 50 percent of the information they see and hear.

With active participation from the standing-room audience of more than 400, the 45-minute session provided lively discussion – and some healthy debate. What surfaced were five basic principles that can help travel marketers strengthen their brand online today while better preparing them for the internet-driven tomorrow.

  1. Convey the Experience without Compromising the Purchase Path

    According to YPBR's annual Travel Monitor, a company's website is one of the leading sources for travel planning. The panelists all agreed that regardless of the type of travel business, the travel experience actually begins at a company's website and interactive content like rich media help bring this experience to life.

    In fact, AOL Travel recently changed its business model based on the power of the Web.

    "We recognize the Web is not only a means for brand building but it is also a mechanism that can hurt a brand since bad news and experiences tend to travel faster than good ones, " said AOL's DeKorte . "AOL has specifically developed capabilities for rich media, engaging content and entertainment experiences that require broadband to gather and build an audience."

    While rich media such as video and tours create the essence of the experience, e-commerce professionals rightfully want to protect a straight-forward booking process. Scott Ribeiro with Fontainebleu Resorts reports 80 percent of his site's visitors book immediately so he doesn't want to disrupt the purchase path with a lot of extraneous media. The solution? Ribeiro provides on-demand access to rich media the other 20 percent of Fontainebleu's visitors can control.

  2. Ensure the Experience is Consistent Across All Consumer Touch Points

    After enriching the online experience on one's own website, the panelists unanimously agreed that the next critical success factor is ensuring the brand is represented consistently across all touch points where consumers shop – from traditional online travel agencies to portals, travel research and destination sites, to meta-search and major search engines, etc.

    TIG's Peddrick likens consumers' multi-source shopping behavior to, "squeezing cantaloupes," which means the "show and tell" experience a company creates on its own site must be replicated in every third-party outlet to avoid brand dilution and commoditization and drive purchases.

    While managing uniformity across distribution points can seem daunting, companies like VFM Interactive help travel brands simplify this process by creating company-approved profiles with photos and rich media– like tours and videos -- that are simultaneously updated and distributed to more than 20,000 authorized third-party sources, including Yahoo!, Trip Advisor, Travelocity and Orbitz, to name just a few.

  3. Expand the Branded Experience with Non-Core Content and Functionality

    Extending online services beyond a brand's core offering goes a long way to making the brand more relevant and showcasing the entire travel experience. Gary Sain reported YPBR's research shows the value of additional features such as customer reviews, destination information and maps, hotel recommendations and the ability to book local activities are among preferred website features frequently cited by consumers.

    TIG Global's Peddrick said many of TIG's hospitality clients experience increased website utilization and longer interactions after adding features such as local destination guides or user-generated content, like reviews and weblogs.

    A relatively easy way to expand content is to develop closer working relationships between local Destination Marketing Organizations (DMOs) and suppliers to cross market services. Another is to tap into the host of vendors offering easy and cost-effective "plug and play" interfaces to seamlessly integrate specialized information such as reviews, destination activities, and map features into any travel site.

  4. Optimize Your Site for Search

    According to Gary Sain of YPBR, if your company is trying to balance limited resources between your website and search engine marketing strategies, you will be best served by investing in the company site first since everything else you do online is trying to direct consumers there.

    As companies succeed in creating more enriching experiences online, there are simple resources that help optimize the site, content, destination and pages for web crawling to deliver higher natural search results on search engines and other third-party sites.

    AOL offered an example to an audience member about how AOL has recently opened its Destination Guides to DMO websites to provide greater destination content for AOL users, which in turn provides web links and additional traffic to DMO sites. TIG and VFM routinely help their travel clients improve site performance as well as distribution effectiveness.

  5. Embrace Technology… The Future is Here

    When asked to describe predictions for the online travel landscape in five years, panelists used descriptors like "live experience," "interactive," "on-demand," and "fully integrated."

    Whether short-segment videos, user-controlled tours, GPS mapping, PDA configuration or mobile-enabled payment, the changing landscape of technology and increased global penetration of broadband will continue to change how travelers shop, compare and purchase travel and related activities online.

    For example, YPBR reports only two in 10 travelers today are seeking PDA integration, yet VFM is already developing a PDA integration tool that will allow travel companies to participate in growth here through our media production, management and distribution services.

    As travel companies define and differentiate their brand online, marketers must think holistically and ensure their online offering is effectively conveying the entire consumer travel experience. This ultimately requires more compelling and rich content beyond just the core brand and company website to penetrate all distribution sources.

The TravelCom panelists agreed the future is really now and by developing your travel company's technology platform and rich content today for the trends of tomorrow, you will ensure your brand is well positioned – and more competitive -- in the future.

For more information related to the recent TravelCom panel, Using Compelling Content to Build Your Online Brand, contact any of the participating companies below.

Paolo Boni is president and CEO of VFM Interactive

Tuesday, May 02, 2006

Trends in European internet travel distribution

Online travel sales increased by as much as 34% from 2004 to 2005 and reached EUR 25.2 billion in the European market in 2005 - or 10.3% of the market (up from EUR 18.9 bn. or 7.9% in 2004).

A further increase of about 25% during 2006 to about EUR 31.5 billion may be expected (12.6% of the market). The European online travel market could increase by 6 or 6.5 bn. EUR per year after 2006.

The UK accounted for 35% of the European online travel market in 2005, with Germany in second place at 20%. The direct sellers accounted for 66% of online sales in the European market in 2005, intermediaries 34%.

In 2005 the breakdown of the market by type of service was as follows: Airtravel 56%; Hotels 16%; Package tours 16%; Rail 10%; Rental cars 2%. Concentration in the European online travel agent market has increased following several acquisitions. 

Get the full story at Center for Regional and Tourism Research Denmark

Monday, May 01, 2006

Yahoo Local Rolls Out Fixed-Price Local Ads

IN AN ATTEMPT TO ENCOURAGE smaller, less Web-savvy businesses to purchase online ads, Yahoo Local late last week said it rolled out flat-fee pricing for text ads.

The listings are available at the top of the page on Yahoo Local, for monthly fees ranging from $20 to $300--with the highest prices charged to advertisers in the most popular categories and the largest cities. For now, the ads include basic directory information, such as the business name, address, phone number, map, and a link to its Web site; Yahoo also is testing images in the ads, according to Aytek Celik, senior product manager, Yahoo Local.

The fixed-rate offering--which marks a greatly simplified model compared to online auctions--could persuade less sophisticated marketers to experiment with Web ads, said Greg Sterling, principal analyst with Sterling Market Intelligence.

Many local advertisers believe that search marketing is important, Sterling said, but are stymied by the complexities of managing keyword bids. But small local businesses are already familiar with flat-fee pricing, making it more appealing to them. "The model that most local advertisers are used to is a flat-fee or fixed-fee model, where they know exactly where they'll appear and for how long," Sterling said. "They don't necessarily want to spend the time to learn about search engine marketing and optimization," he added.

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