Thursday, April 26, 2007

Travelers go and tell, tourism sites show and sell

Web sites where consumers can read travel journals and reviews of hotels, cruise ships and attractions written by fellow travelers are rapidly gaining popularity. One of the challenges now facing destination marketers is finding the best ways to mine these online consumer referrals.

The Internet has made the world a smaller place, and perhaps no category has felt that impact as much as the travel industry. Some 83% of people who travel are Web savvy compared with 71% of the general public, and by 2010, about nine in 10 travelers will conduct their search and trip planning via the Internet, per Forrester Research, Cambridge, Mass.

Web sites where consumers can read travel journals and reviews of hotels, cruise ships and attractions written by fellow travelers are rapidly gaining popularity. Among them are TripAdvisor.com, IGoUGo.com and TripPost.com .

One of the challenges now facing destination marketers is finding the best ways to mine these online consumer referrals.

"Ad speak and market speak are dead," said Dale Brill, CMO at Visit Florida, the Sunshine State's official tourism unit. "Consumers don't want to hear ad copy. They want to hear first-person from people who are out there."

Get the full story at Brandweek

TechCrunch reports "Yapta Will Be Awesome For Heavy Travelers"

Posted by The CrunchMan: 24 Apr 2007 06:09 AM CDT

I don't know what it is about Seattle and travel startups, but newcomer Yapta now joins Farecast and TripHub, two other startups we've been tracking from that cold, rainy place.

I saw a pre-launch demo of the company yesterday from co-founder and CEO Tom Romary. The site, which should launch around May 15, helps users find deals on flights and (later this year) hotels.

Yapta is very different from other travel sites. It is not hooked up directly to airlines' systems (as Expedia and Oribitz are), nor is it essentially a search engine for low fares like Farecast. Instead, they're using some of the ideas behind del.icio.us and bookmarking to create a potentially compelling new way for people to search for cheap flights.

The core of the Yapta service is a browser bookmarklet or addon that lets users "bookmark" fares that they find on major travel sites. At launch, ten airline and travel sites will be supported, many more will be added over time. See a flight you are interested in and bookmark it. The flight and fare information is then stored in your account at Yapta.

Find a number of different flight options at different sites, and then go back to Yapta to compare them. This is particularly useful when you fly Southwest or Jetblue, which do not provide flight information to other services. If the fare increases or decreases before you make a purchase, that will be reflected on the Yapta site.

If you make a purchase by clicking through to the airline or travel site from Yapta, they'll continue to monitor the price. If it falls, they'll ping you and suggest you contact the airline for a refund or flight coupon. All airlines offer these on price drops but few consumers follow up. Yapta will help by reminding you.

The company has quite a few sources of revenue. They collect affiliate fees from most airlines and sites if the user clicks through and purchases a previously bookmarked flight. There will be some advertising on the site, and Yapta will offer information on Travelzoo-like "deals" to users who opt in. Finally, for customers who are eligible to receive flight coupons for price drops, Yapta will offer to do all the work to get the coupon for a 10% fee (or a flat yearly subscription fee of $40).

In beta testing with 275 users over the last several months, Yapta found that 34% of purchased tickets became eligible for a refund. The average refund was 16% of the ticket price, or $85. During the beta period that worked out to a total of $28,900 in aggregate potential refunds, or about $100 per beta user. If Yapta can successfully tap into this refund pool and get a share, the numbers look good. More importantly, this is a great service for consumers, who rarely even bother to check for price drops. Users can also use just this feature of Yapta by entering in the flight information on the Yapta site - they are not required to use the Yapta service for research or buying beforehand. For a lot of users, just this one aspect of the service will be very compelling.

I know I'll be using it.

See Erick Schonfeld for more. He also saw the Yapta demo and wrote about it a couple of days ago.

Tuesday, April 24, 2007

Fast-Food Cities

In 2006, 59% of fast-food users in Greenville, N.C., patronized a quick-service restaurant 12 or more times a month (nearly three times a week), making it the No. 1 market for frequent fast-food users in the U.S. Portland, Maine, ranked last, with only a 27% incidence of heavy QSR users.

Notably, three of the Top 10 markets are in the Carolinas and three are in Texas. The remaining leaders are located in the southeast United States and Oklahoma. Indeed, none are north of the Mason-Dixon line.

The average of all 61 markets studied was 42%. Here are the cities that ranked above 42%:

City %
Greenville NC 59
McAllen TX 58
Memphis TN 55
Oklahoma City OK 55
Charleston/
Huntington WV
55
Greensboro NC 54
Columbia SC 54
Birmingham AL 52
El Paso TX 52
San Antonio TX 52
Dallas TX 51
Charlotte NC 50
Knoxville TN 50
Louisville KY 49
Lexington KY 49
Houston TX 49
Indianapolis IN 49
Raleigh/Durham NC 49
Nashville TN 48
Atlanta 48
Columbus OH 48
Waco TX 47
Baton Rouge LA 47
Greenville/
Spartanburg SC
47
Kansas City MO 47
Los Angeles 46
New Orleans 46
St. Louis MO 46
Fresno/Visalia CA 45
Austin TX 45
Savannah GA 44
Jacksonville FL 44
Las Vegas 44
Chicago 44
Phoenix 43
Source: Sandelman & Associates' Quick-Track

Turn Customers Into Guests Says Hotelier Tisch

Jonathan Tisch, chairman and CEO of Loews Hotels, says the most basic lesson he learned is applicable to all marketers in the business of attracting and keeping customers: Turn customers into guests. Tisch recently published "Chocolates on the Pillow Aren't Enough" with co-writer Karl Weber.

The book salutes Urban Outfitters for harnessing "the power of welcome to attract customers." The retailer, for example, doesn't limit its offerings to clothes. The managers start with what interests their customers and assembles a collection of items that will appeal, such as furniture, jewelry, housewares and music.

To keep people interested, the look of a store is constantly tweaked with daily shipments of new merchandise and twice-monthly store redesigns. Other organizations might want to consider fresh Web site content every week, a regularly updated newsletter or even a redesign of their logo. Tisch and Weber also offer short profiles of Commerce Bank, In-N-Out Burger; and Duke University Medical Center.
 

Wednesday, April 11, 2007

Facebook goes under the knife

Social-networking sites gets a face-lift, unveiling new features after soliciting feedback from tens of thousands of its users.

Story Copyright © 2007 Reuters Limited. All rights reserved.
Published: April 11, 2007, 6:10 AM PDT

Facebook, which has seen explosive growth relative to rival social networking sites since a membership crisis six months ago, is set to unveil new features on Wednesday that mark its progress from a dating site for college kids into a mainstream network tool.

The Palo Alto-based site founded three years ago by then Harvard undergraduate Mark Zuckerberg, 22, has been quietly introducing new features by soliciting feedback from tens of thousands of users, seeking to avoid abrupt product releases.

Facebook, the No. 2 U.S. social network after News Corp.'s MySpace.com, met with a sudden privacy backlash from its users last September after introducing a design that revealed more personal information about people than many wanted known.

But after a rapid response to online protests that involved hundreds of thousands of its members, Facebook subsequently saw its growth explode to 18 million active users from around 7.5 million active users before the membership crisis.

On Wednesday, Facebook is introducing new features designed to simplify how people navigate through individual member profiles to keep tabs on friends and associates. It will offer so-called portal pages that give people a bird's eye view of groups they belong to and of possible groups they might join.

"You can only see the networks you are in and the networks you would be able to join," Zuckerberg, Facebook's chief executive, said in a phone interview.

Facebook counts more than 19 million registered users across 47,000 regional, work-related, college or high-school networks. The site's popularity is tied to the control users have over what other members see, which discourages members from cloaking their identify in the anonymity of many sites, so much so that many members post their mobile phone numbers.

Seeking to avert any new surprises for its members, Facebook has invited more than 100,000 users to comment on the site's redesigned features over the past several weeks.

The feedback led Facebook to make changes to the final product, including giving people the ability to control whether an event or group is publicized on the community portal pages that connect together member profiles in any Facebook sub-network.

"A lot of the changes are very subtle. We make small changes instead of huge things," Zuckerberg said.

Office workers and other older users have been allowed to join Facebook networks , not just college or high school students tied to particular schools or universities. More than 50 percent of people are outside of college, Zuckerberg said of the change.

Data from traffic measurement firm ComScore Networks confirms that Facebook's growth has surged since its stumble in September. Visitors to Facebook have jumped 75 percent since then to 24.8 million worldwide in February. Off a far larger base, MySpace grew 26 percent to 98.5 million visitors in the same period.

Tuesday, April 10, 2007

Fwd: Your Dotherightthing Company Rankings

---------- Forwarded message ----------
From: dotherightthing announcements
Date: Apr 10, 2007 7:20 AM
Subject: Your Dotherightthing Company Rankings

More customized updates are on their way... until then, we wanted to share your rankings of ten more companies, based on your stories and impact ratings.

Rankings, as of April 10th, 2007 12 AM PST

  1. Dunkin' Brands, Inc. 133
  2. Whole Foods Market 122 
  3. Apple 105 
  4. Google 101 
  5. Starbucks 95 
  6. Microsoft 88 
  7. Wal-Mart 85 
  8. Exxon Mobil 68 
  9. Yahoo 54 
  10. Disney 51 
  11. Young's seafood 42 
  12. GoDaddy 37 
  13. Sony 32

(Note: only 13 companies have completed evaluations)

Not what you expected? Rankings are based on the stories and ratings you submitted to the site. If a company's social performance rating appears off, you can influence its rating by sharing additional information about the impacts of the company and rating existing stories that you find important.

Click here to read about how the rankings work

Companies with 15 days remaining until Dotherightthing Performance scores are revealed: 

Ford Motor Company
News Corporation
General Motors
Virgin Group
Tesco
IKEA
Royal Dutch Shell
Best Buy
Virgin Group
Ford Motor Company
Kimberly-Clark

This important announcement was sent to all dotherightthing.com members, as part of our commitment to keeping you informed on major changes to the site (soon these will be much more customizable).

Monday, April 09, 2007

Google Blogs Alert for: Raw Energy

Willingness to lead versus unwillingness to be led
By Jack Krupansky(Jack Krupansky)
Alas, escaping from being led is not a great substitute for actually leading and I grossly underestimated the motivation, passion, discipline, and raw energy needed to actually lead rather than to simply avoid being led. ...
Entrepreneurial Engineering - http://entengr.blogspot.com/index.html

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