Monday, August 14, 2006

SideStep taps VFM Interactive for rich media content

August 14, 2006

SideStep announced today the addition of virtual tours, video and other rich media from VFM Interactive into its Hotels category.

The seamless integration of VFM's hotel content and rich media visuals within the hotel comparison shopping path allows consumers the opportunity to select and view more highly detailed visuals to learn more about the unique features of a specific hotel property.

"SideStep is continually focused on offering the best user experience, and the addition of VFM's high-quality portfolio of rich digital media content furthers the level of comfort for any consumer looking to book a hotel online," said Rob Solomon, CEO, SideStep, Inc. "We're thrilled to incorporate video content that ensures consumers can fully explore the options that best fit their individual preferences and budget."

"Rich media is a critical component of travel shopping since consumers want a tangible preview into their upcoming travel experience," said Paolo Boni, president and CEO of VFM Interactive. "We're delighted to work with SideStep as it's a terrific resource for those who book travel online. SideStep allows for easy comparisons of hotels - beyond just price and location - to find the perfect hotel with the range of services and amenities that will contribute to their overall travel experience."

VFM's library of hotel information and visuals is regularly updated by working directly with its 10,000 hospitality clients, representing the largest chains and independent properties, to ensure that the descriptions and visual marketing components, such as photographs, virtual tours and videos, are up-to-date and the most relevant for the consumer.

Friday, August 11, 2006

Sponsored Ads Capture Travel Clickthrough

comScore Media Metrix introduced "Competitive Search Marketing Reports" by examining the effectiveness of search campaigns conducted by the most-visited online travel agencies. The analysis showed that more than 50 percent of the total click-throughs to these sites were generated by sponsored ads, compared to just 11 percent across all Web search activity.

Among the sites analyzed, Orbitz.com and CheapTickets.com led the pack, each receiving approximately 72 percent of click-throughs from sponsored ads.

Select Online Travel Agency Sites by Sponsored Ad Impressions April 06

Property

Sponsored Ad Impressions (000)

Sponsored Click- Through Rate

Sponsored Click-Throughs (000)

Percent of Total Click-Throughs from Sponsored Ads

Share of Search Ad Exposures

Expedia.com

80,462

4.9%

3,906

62.5%

33.5%

Orbitz.com

77,463

4.4%

3,423

72.1%

32.3%

CheapTickets.com

50,657

4.0%

2,004

71.7%

21.1%

Travelocity.com

31,374

6.5%

2,032

59.9%

13.1%

Total

239,956

4.7%

11,366

66.1%

100.0%

Source: comScore qSearch Competitive Search Marketer Report

Peter Daboll, president and CEO of comScore Media Metrix, said "With search advertising accounting for roughly 40 percent of total online spending... advertisers view the medium as a critical component of the advertising mix... (making it) ...important for advertisers to focus on the search terms that have the most relevance to their target audience."

comScore's analysis revealed that Yahoo! was the preferred engine for sponsored ad campaigns among the most-visited online travel agency sites in April, receiving nearly 44 percent of the sponsored ads placed by these sites.

Search Source of Traffic for Online Travel Agency Sites April 2006

Property

Percent of Sponsored Travel Ads

Percent of Sponsored Click-Throughs

Sponsored Percent of Total Click-Throughs

Yahoo! Web Search

43.6%

32%

59.4%

Google Web Search

26.0%

35%

59.1%

MSN Web Search

19.4%

22%

95.8%

AOL Search

7.0%

9%

73.2%

Source: comScore qSearch Competitive Search Marketer Report

The report examined the non-travel (and travel) sites that were popular among consumers whose search behavior ultimately led them to online travel agency Web sites. These consumers were more likely than the norm to visit a variety of non-travel sites, including those offering local content and wedding sites.

Top Indexing Sites Among those Searching on Terms Referring Traffic to Online Travel Agency Sites April 06

Site

Index

Site

Index

BIZJOURNALS.COM

227

TRAVELNOW.COM

322

About Cities & Towns

222

HOTELS.COM

315

DOITYOURSELF.COM

214

TRIPADVISOR.COM

299

CITYSEARCH.COM

213

HOTWIRE.COM

292

MSN Local Search

213

ORBITZ.COM

286

EPINIONS.COM

210

SIDESTEP.COM

286

THEKNOT.COM

209

Travelocity All

280

WEDDINGCHANNEL.COM

209

Yahoo! U.S. Travel

279

About Food

209

TRAVELZOO.COM

278

SFGATE.COM

208

About Travel

277

Source: comScore qSearch Competitive Search Marketer Report

Note: Index is the propensity of consumers conducting travel-related searches to visit a site compared to the average Internet user. An index of 100 represents parity.

Consumers conducting online travel-related searches are more likely than the norm to be from higher income households without children, and to conduct their searches from work:

  • Households with an income of more than $100,000 are 10 percent more likely than average to conduct a search on travel terms, while households with an income of $75,000 - 99,000 are 3 percent more likely to do so.
  • Households with one member are 7 percent more likely to conduct a search on travel terms, while households with two members are 5 percent more likely to conduct travel searches.
  • In households where children are not present, consumers are 6 percent more likely to conduct a search on travel-related terms.
  • Consumers in the 25-34 and 55-64 age ranges are more likely to conduct travel-related searches (2 and 4 percent, respectively).
  • Consumers are 23 percent more likely conduct travel-related searches while at work.

For more information on the Report and the comScore service, please go here.

Wednesday, August 09, 2006

Online Travel Worldwide: A Mosaic of Separate Markets

Flight delays grow by the hour, ticket prices have soared (mostly due to increased fuel costs), and security issues remain at the forefront of the travel industry--and yet online travel consumers in the U.S. are poised to spend some $122 billion by 2009, according to a recent report from eMarketer.

The report, "Online Travel Worldwide: A Mosaic of Separate Markets," identifies the U.S. as the global leader in online travel expenditures. U.S. leisure and corporate travel consumers will spend $122.4 billion by 2009, up from $64.9 billion last year, while European travelers spent $35.5 billion online in 2005 . And, the Asia-Pacific region, now one-quarter the size of the U.S. market, reaped $15.9 billion in 2005, but is poised for growth in upcoming years.

The report's demographic studies of travelers in the U.S., Europe, and the Asia-Pacific region show the emergence of an older generation of travelers: baby boomers (ages 45 to 60), who are healthy, adventurous and affluent, as well as Internet-savvy. "Online travel distributors and marketers who pay attention to these customers and design travel offers matching their interests and needs will reap rewards," said Jeffrey Grau, eMarketer's senior analyst and author of the report, in a statement.

The U.S. represents the most mature travel market, but growth is slowing, while southern and eastern Europe have untapped potential. The four fastest-growing travel markets over the next four years are China, South Korea, India, and Japan, the report finds. China, with projected travel spending growth of 18.3 percent to 2010, will rise from seventh place to fourth place in personal and business travel spending among the world's 16 largest economies.

The report indicates that searching for flights and comparing fares is relatively easy on the Web, making online travel planning and buying a natural. The report also notes that 21 percent of respondents to a 2005 ACNielsen survey of over 21,000 Internet users in 38 countries worldwide reported that airline tickets were one of their last three online purchases. Tours and hotel reservations are less popular online purchases because customer service plays a larger role in consumers making these buying decision, according to the eMarketer report.

Online leisure/unmanaged business travel sales in the U.S. will total $77.7 billion in 2006, according to eMarketer estimates. If online corporate travel sales of $36.5 billion, estimated by PhoCusWright, are factored in, then total U.S. online travel sales will equal $114.2 billion in 2006. PhoCusWright also estimates that total U.S. travel sales (online and offline) will be $235.2 billion this year. This means that in 2006 online sales will account for about 49 percent of total travel sales.

Tuesday, August 08, 2006

Social-networking site satisfies travelers' wanderlust

Sam Rogoway and Emily Dahlberg were vacationing in the Caribbean surrounded by sandy beaches and sparkling blue oceans. Unfortunately, the locations their guidebook suggested weren't quite so picturesque.

When the book directed the couple to a far-from-hopping bar, it was the last straw. Irritated by the obsolete information of another out-of-touch guidebook, they set out to find a better way to travel.

And Tripmates was born.

The new beta Web site, which launched on Aug. 1, relies on the online social-networking model to connect travelers eager to swap information and even find travel buddies. Unlike MySpace or Facebook, which were created to connect people around a broader nexus of general networking, Tripmates is designed with a very specific demographic in mind.

Sam Rogoway and Emily Dahlberg
Sam Rogoway and Emily Dahlberg

"We aren't trying to be the next MySpace, but we are trying to be the social network for everything travel-related," Rogoway said.

To create the site, the engaged couple abandoned their glamorous Hollywood jobs--Rogoway's as an entertainment attorney and Dahlberg's at a public-relations company--for the often unpredictable world of technology.

Tripmates currently has about 1,500 registered users from around the world.

While the site's travel focus is new to the Web 2.0 social-networking scene, according to Rogoway, many of its features are not. Tripmates allows users to create profiles, showcasing their personal details, which are dubbed "the essentials." This information includes name, age, relationship status, location and occupation. The "excess baggage" section reveals users' favorite and dream destinations, which vary from local states to foreign countries.

Other features of the site include trip blogs; reviews of restaurants and offbeat destinations; photo albums; and forums. Site members (joining is free) can also keep trip logs, share details of upcoming trips and even use a "trip tracks" section, which allows globetrotters to input their favorite travel songs. The Tripmates feature is the equivalent of having "friends" on another social-networking site, where you can view the profiles of other users and comment on their photos, profiles and blogs.

Members can even register to be a "trip guru" for a specific city, becoming the resident expert by fielding questions and making suggestions for hot spots.

Another aspect of the site is the Tripvite feature, "an Evite-type feature, but for travel," according to Rogoway. "We built a really simple, easy-to-use interface that allows you to share the details of a group trip with friends. Then you can keep track of who's coming, easily update the details of the trip, and all your friends are instantly notified."

Prior to embarking on their Tripmates odyssey, the pair had virtually no experience working with electronic media--"this was a first for both of us," said Dahlberg. But Rogoway ultimately sees that perspective as a plus. "It's really simple to use and nice to look at," he said. "Not coming from a tech background has made the site really user-friendly."

In an age of social-networking mania, Rogoway shares some insight into why he thinks Tripmates is different from the rest. "What really makes us special is the interactive capability and the ease to find people to either travel with or seek advice from," he said. "It would have been much easier traveling a couple years ago if we had a site like this."

Monday, August 07, 2006

Travel websites for the myspace generation

Gemma Bowes, Sunday August 6, 2006, The Observer

Less than a decade ago, the arrival of huge online travel agents such as Expedia revolutionised the way we bought holidays and gave even the hardened technophobe a reason to log on to the internet.

But now a new wave of interactive travel sites that allow holidaymakers to post their own hotel reviews and destination advice are attracting just as many browsers looking for up-to-the-minute, honest information that can't be found in guidebooks.

Unlike sites such as Travelocity and Expedia, which sell the components of holidays - flights, car hire, hotels - the new 'social' or 'me media' sites allow readers to swap information about holidays, chat or make friends. The most popular of these 'user-generated content' sites is Tripadvisor.com, which launched six years ago and now receives 20 million visitors a month worldwide - the same number as Lastminute.com, which was rated the most visited 'destinations and accommodation' website in the UK for 2005.

Although Tripadvisor is funded by advertising and is owned by Expedia, its principal purpose is to provide a place for people to post independent reviews, and share information. It is updated by readers every minute.

Current most-visited pages include a posting about family holidays to Niagara Falls and what to see in Boston. Chatroom discussions include where to buy Russian military memorabilia in Moscow and how one should dress in Paris.

'The internet is returning to its origins with content that is driven by individuals rather than corporations,' says Ian Rumgay, spokesman for Tripadvisor. 'Our site is about passing information by word of mouth, but on a bigger scale.'

Analysts say this trend signals a change across the internet - that it is being reclaimed by the public as a place for social networking and exchanging information instead of somewhere for companies to sell their products.

Another well-known example is the growth of Myspace.com, a site for people to network and swap comments, particularly about music, which last month overtook Yahoo and Google as the most visited website in the US.

And there are many similar travel sites that feature reviews and advice from 'normal people', including Virtualtourist.com , Holidaywatchdog.com and Thetravelinsider.info.

Now travel agents are starting to cotton on to the trend. In December, Lastminute launched Lastminuteliving.com, a 'community site' that allows readers to post reviews of hotels and general travel advice, though it has only attracted 1,300 posts so far. 'Before long, the public will expect this sort of interactivity as the norm rather than the exception,' says a spokeswoman.


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Thursday, August 03, 2006

Online travel spending up 14.7 percent in first half of 2006

comScore Networks today reported its e-commerce sales estimates for the first six months of 2006 and forecasts for the entire year.  From January through June, total online spending by consumers totaled $80.8 billion , representing a 20.1 percent increase over the same period in 2005. Online non-travel (retail) spending increased by 24.6 percent to $46.1 billion, while travel spending reached $34.7 billion, marking a 14.7 percent gain.

Several retail categories achieved significant growth compared to last year.  Office Supplies, the top gaining retail category, saw online spending rise 54 percent, while Computer Software grew 39 percent.  Also experiencing strong gains in the first half of 2006 were Sport & Fitness (up 38 percent), Home & Garden (up 36 percent), and Toys & Hobbies (up 33 percent).

Overall, comScore forecasts that total online spending in 2006 will reach approximately $170 billion.  Of that total, comScore estimates that non-travel e-commerce spending will hit approximately $102 billion in 2006, breaking the $100 billion threshold for the first time.  Approximately $24 billion is expected to be spent on non-travel during the 2006 holiday season (November 1st – December 31st).

"Despite the sluggishness of retail growth in general, online consumer spending remains strong," noted Gian Fulgoni, Chairman and Co-Founder of comScore Networks.  "Growth in non-travel online spending continues at a rate of 25 percent year-over-year, which suggests that consumers' online purchase behavior has been relatively unaffected by the general economic trends.  This news certainly bodes well for online retailers for the upcoming holiday season, with online consumer spending expected to reach $24 billion in the November through December period."

Tuesday, August 01, 2006

The world is your map

Part 1: Real estate 2.0: Giddy with innovation

Tuesday, August 01, 2006

By Jessica Swesey
Inman News

Google map Google map of New York City

Editor's note: The housing market is slowing, but it hasn't stopped innovators from debuting new technology and communication systems of use to the real estate industry. The Web 2.0 boom is rearing its head and providing new ways for the industry to communicate with clients and market home listings. In this three-part report, Inman News gives an update on some of the hottest technologies in real estate: mapping, video and blogging.

Some stories are dark, like the ones told by Paige, the "Hopeless Romantic," who charts out her adventures and mishaps in romance on a custom map, or there's the " Where I was When 9/11 Happened" map. Others are a little more uplifting, like the ones told through maps of people's weddings and places to propose marriage.

Most of the user-made maps on a new site called Platial are more utilitarian like the one for yoga studios in Los Angeles.

 

Platial, which coins itself "The People's Atlas," launched in December to enable users to create their own maps and tell their stories by adding context around places that hold meaning for them. For instance, some popular uses have been people citing their favorite restaurants, bars, parks and other places.

And of course, there are many real estate stories being told.

Online mapping applications have exploded in the past year as more people began creating mashups with Google's mapping API. More real estate professionals are using maps in their property search offerings, creating a more user-friendly experience for consumers looking for homes. Platial is the latest application with a new spin on user-created maps that spark up community or chart personal stories.

A Boston-area home buyer used Platial to map out houses he'd seen in his home search and to leave comments about the properties. A real estate broker used Platial to map out local market trends, including which homes have sold for below their assessed value or well below asking price in the Boston area.

Zillow, a residential property data provider, recently used Platial to satisfy the common man's curiosity for famous people's homes.

More than 5,000 maps have been created on Platial since launch, according to co-founder and CEO Di-Ann Eisnor. The service is free to users, and any maps created on the site can be published on other sites the creator chooses.

The company, which has six employees and early funding from angel investors, will launch an advertising offering in the next few weeks, Eisnor said, allowing advertisers to purchase a listing on a map. Right now, though, Platial is still in the early adopter phase, she said.

Part of the attractiveness of Platial is how simple it is for users to create maps.

"You don't need any technology expertise," said Eisnor, who, along with her partner, came up with the idea for the online service while living in Amsterdam. "It takes some focus," she said, and people can create a map in about 10 minutes.

About 20 percent of Platial's visitors are adding places to maps and creating their own maps, she said. The remaining 80 percent are using the site to find information on locations and to view maps.

Bill Wendel, broker for the Real Estate Café in Cambridge, Mass., immediately saw a practical business use for Platial in real estate. Wendel has created a map to show overvalued real estate markets in the United States, as well as one that tracks homes that have sold for less than asking price in his local Massachusetts markets.

Wendel's real estate maps are listed at http://www.platial.com/realestatecafe.

The broker said he's trying to create a forum for a nationwide real estate bubble map that invites bloggers, buyer's agents, home buyers and others to contribute. "The idea is to tap into this grassroots knowledge and quite literally protect people from overpaying," he said.

Wendel predicts that more home buyers will begin to create their own maps to track and facilitate a home search. "I think someday something like this will be attached to every open house," he said.

Wendel also sees Platial enabling agents to assemble virtual tours and insider neighborhood information. Agents could invite their clients to add places and comments on local hang outs.

"It's like throwing a virtual block party and asking your neighbors, 'What do you know about this neighborhood?'" Wendel said.

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